Job ID
288557
Posted
27-Jul-2026
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Customer Service
Location(s)
Ho Chi Minh City - Ho Chi Minh - Viet Nam
Key Responsibilities
- Welcome and assist residents, visitors, and clients with a professional, friendly, and customer-oriented attitude while providing accurate information about the property and building services.
- Handle front desk operations, including answering and directing phone calls, receiving messages, managing incoming/outgoing mail, parcels, and maintaining an organized reception area.
- Provide customer support and administrative assistance by responding to inquiries, coordinating requests, and ensuring effective communication between residents, visitors, and property management teams.
- Maintain and update resident/customer records, contact information, and other related documentation accurately and confidentially.
- Support building operations and emergency procedures by following established guidelines, assisting in incident handling, and cooperating with relevant departments when required.
- Prepare routine reports and perform other assigned duties to support the smooth and efficient operation of the property.
- High school diploma or above; Hospitality, Tourism, or Customer Service background preferred.
- Previous experience in Reception, Customer Service, Hospitality, or related fields is an advantage.
- Good communication and interpersonal skills.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Customer-focused, responsible, able to work shifts.
- Basic English communication skills (subject to project requirements).
Service line: Advisory Segment
