About the Role:
This role is responsible for driving student enrollment and revenue growth through high-quality learning consultation and advisory services.
Depending on seniority, the role will focus on team leadership, coaching, and overall operational management to ensure conversion efficiency and long-term student satisfaction. This position works closely with Academic, Marketing, and Operations teams to optimize the learner journey from inquiry to enrollment and retention.
Responsibilities
- Team Support & Supervision: Assist in supervising, coaching, and motivating Learning Advisors, support onboarding and training of new team members, monitor individual and team performance and provide regular feedback and step in to handle escalated cases or complex customer inquiries.
- Customer Experience: Ensure a positive, professional, and consultative experience for students and parents, handle customer complaints or concerns in a timely and effective manner and build long-term relationships to encourage referrals and repeat enrollments.
- Strategize for Growth: Develop and execute impactful sales strategies that not only drive revenue growth but also expand our market presence and capture new opportunities.
- Forge Strong Relationships: Cultivate lasting relationships with our valued existing clients, ensuring their continued success while actively seeking out and securing exciting new business ventures.
- Drive with Data: Dive into sales data and performance metrics to uncover key trends, identify untapped opportunities, and pinpoint areas where we can elevate our game.
- Collaborate for Seamless Solutions: Work hand-in-hand with cross-functional teams to ensure our cutting-edge products and services are delivered flawlessly, exceeding client expectations.
- Stay Ahead of the Curve: Remain a step ahead of industry trends, competitor movements, and market shifts, using your insights to inform strategic decisions that keep us at the forefront.
Qualifications
- Experience That Counts: A minimum of 3-5 years of progressive sales management experience, ideally within the education or technology sectors, demonstrating a deep understanding of these dynamic markets.
Required Skills
- Proven Leadership: A demonstrated ability to effectively lead, motivate, and guide sales professionals to consistently exceed challenging targets.
- Exceptional Communicator: Outstanding communication, interpersonal, and negotiation skills that enable you to build rapport, influence stakeholders, and close deals with finesse.
- Analytical Acumen: Strong analytical and problem-solving abilities, allowing you to confidently interpret complex data, extract actionable insights, and make informed decisions.
- Agile and Adaptable: The ability to thrive in a fast-paced, ever-evolving environment, embracing change and adapting quickly to new market conditions.
- Tech Savvy: Proficiency in Microsoft Office Suite and a comfortable familiarity with CRM software will be essential tools in your success.
