Customer Service Staff (English/Japanese) - Income 10 - 13 Million/Month

- Receive and process customer requests via phone, email, chat and text messages.

- Support customers with issues related to the following areas: travel, banking, e-commerce, airline tickets, etc.

- Provide accurate information about products/services, policies, terms of use.

- Guide customers to handle changes, refunds/cancellations of services, complaints.

- Ensure the best customer experience, respond quickly and professionally.

- Update special situations to management when necessary.

- Work in one of the following languages: English, Japanese, Korean or Chinese, depending on the assigned project.

Candidate requirements

- High school graduate or higher.

- Proficiency in one of the following languages:

+English - Projects on travel, airline tickets, banking. (Nightshift 24/7)

- Ability to use office computers (Email, Excel, Word) and work on multiple systems at the same time.

- Good communication skills, flexible situation handling.

- Specifically:

+Candidates using English: Average total income from 10,000,000 - 13,000,000 VND/month (Including basic salary from 7.5 million - 8 million + Allowance + KPI).

+Candidates using Chinese or Cantonese: Income up to 16.5 million/month (Including basic salary negotiated from 9 - 15 million + Allowance + KPI)

+Candidates using Japanese or Korean: Average total income from 20,000,000 - 23,200,000 VND/month (Including basic salary 21.5 million + Allowance + KPI).

- Full insurance (social insurance, health insurance, unemployment insurance).

- 24/7 accident insurance.

- 13th month salary.

- Annual leave

- Annual health check-up.

- International, professional, modern working environment.

- Clear promotion opportunities, in-depth training.