Location: Street No.19A, Bien Hoa 2 Industrial Zone, Tran Bien Ward, Dong Nai Province (have shuttle bus from HCMC)
Working Time: Mon - Sat (8h00 – 17h00) - Thứ 7 làm nửa ngày, tuần làm tuần nghỉ.
HCM Pick‑up points are in Go Vap District (near Phan Huy Ích street), Binh Thanh District (near Lê Quang Định, Phạm Văn Đồng), District 2 (Xa Lộ Hà Nội), and District 12 (near Metro Hiệp Phú).
What will you do
Customer Relationship & Communication
Serve as the primary point of contact for key or high‑priority customers.
Build strong relationships through proactive communication, regular updates, and issue management.
Handle escalations and ensure timely, professional resolutions.
Order & Delivery Management
Order entry accuracy
Monitor order status, shipment timelines, and potential risks; work cross‑functionally to resolve delays.
Ensure proper documentation for import – export activities
Market & Customer Insight
Understand customer needs, buying patterns, and service requirements.
Gather and analyze customer feedback, sharing insights with internal teams to improve processes.
Support customer‑focused initiatives that enhance satisfaction and loyalty.
Operational Excellence & Problem Solving
Identify root causes of service issues using data and cross‑functional inputs
Support continuous improvement projects
Reporting
Daily sales volume report
Weekly stock report
Other report
Team Support
Be a team member for Cross country back up, support order handling to SEA countries
Compliance & Internal Control
Performs all duties in full compliance of all laws, safety and environmental regulations, and in a manner consistent with company policies and procedures.
Requirements:
Experience, Knowledge And Skills
Bachelor degree in Business Administration/Marketing/Economics/ Supply Chain or any business-related field.
Required written and spoken language(s) fluency: Vietnamese & English/Chinese skills is advantages
Minimum 3-5 years of working experience in sales or customer service is required for this position
Good communication, interpersonal skills, hardworking, can-do attitude
Experience with matrix organization would be a big plus.
Experience in SAP/system using
Ability to manage multiple tasks under pressure with attention to detail
Behavioral Competencies (Leadership Principles)
Willings to undertake the assigned business strategy, communicating, involving team members with result-oriented attitude.
Excellent teamwork and leadership mindset.
Constructive working manner
Proactively improve his/her work responsibilities, initiating and taking actions.
Functional Competencies
Market & customers business understanding
Change management familiarity
End-to-end thinking process
Effective communication skills
Basic negotiation & presentation skills
Safety Clauses
Ensure safety requirements & abide the company safety policy PPE (employee)
Key Contacts
Customer Service Specialist is a member of customer service department
Salary and Benefits:
Gross salary: :20,000,000 VND/Month
Full SHUI, có BH cho vợ, chồng, con
Lương tháng 13, annual bonus (pay in annual Mar), trợ cấp tiền điện thoại, tiền cơm, laptop, xe đưa rước.
