About Us
MICO WORLD is a leading global internet company focused on social entertainment, with a diverse portfolio that includes products like MICO, YoHo, TopTop, and SUGO. With years of market expertise, the company has established a strong presence in the Middle East, Southeast Asia, North America, Japan, and South Korea. MICO WORLD operates in over 150 countries and regions, serving a global user base of over 200 million. We are committed to leading the global social entertainment industry, creating more positive emotional values worldwide.
Job title: Customer Service Specialist
Responsibilities
- Responsible for the acquisition and development of high-value SVIP users, identifying potential users through proactive outreach, resource exploration, and social networking.
- Build and maintain long-term relationships with SVIP users to continuously improve user engagement, spending potential, and overall contribution to the platform.
- Manage daily communication, support, and relationship maintenance with SVIP users.
- Gain a deep understanding of SVIP user needs and develop targeted user operation and growth strategies.
- Analyze user data and insights to identify growth opportunities and increase user lifetime value.
- Collaborate with internal teams including operations, marketing campaigns, and product to optimize the SVIP user experience.
- Achieve company targets related to SVIP user acquisition and growth.
Qualifications
- Bachelor's degree or above.
- Fluent in English (both spoken and written) is required.
- At least 3 years of experience in sales, business development, or high-end client relationship management.
- Candidates with experience in the following industries are preferred: Financial services, Insurance sales, High-end client sales or relationship management, 3C electronics sales
- Strong client acquisition (hunting) ability and relationship management skills.
- Results-oriented with strong resilience and ability to work under pressure.
- Excellent communication, negotiation, and interpersonal skills.
