We are looking for a dedicated Customer Service Specialist to support users of our electronic products. In this role, you will manage customer interactions, resolve inquiries and complaints, and contribute to improving service quality through data insights. You will help strengthen customer satisfaction and ensure a positive post-purchase experience.
Key Responsibilities
- Manage customer communication through messaging channels and email, delivering timely, accurate, and customer-focused support.
- Resolve inquiries and complaints efficiently, ensuring high customer satisfaction and trust.
- Track and analyze customer issues and returns data to identify trends and improvement opportunities.
- Oversee returns processes and provide structured feedback to improve product quality and user experience.
- Maintain organized documentation and case records for smooth operational support.
- Collaborate closely with internal teams and assist with tasks assigned by the line manager.
Qualifications
Education
- Bachelor's degree or equivalent is preferred.
Experience
- Minimum 1 year of customer service experience, ideally supporting electronic products.
Skills
- Proficient in Microsoft Office (Excel, Word).
- Strong written and verbal communication skills.
- Ability to comprehend and respond to customer messages clearly and efficiently.
Professional Qualities
- Detail-oriented, proactive, patient, and accountable.
- Strong problem-solving and analytical thinking.
- Effective teamwork and adaptability in a fast-paced environment.
- Able to manage pressure and changing priorities.
Equal Opportunity
We welcome applicants from all backgrounds. All qualified candidates will be considered based on skills and experience, in a fair and inclusive hiring process.
