Work Location: QTSC Building 1, No. 14 Street, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City
Job Description
- Act as a liaison between guests and partners to resolve low-complexity issues via inbound/outbound calls, email, chat, and messaging on topics such as travel advice, modifications, cancellations, and complaints.
- Provide accurate, valid, and complete information using the right tools, methods, and processes.
- Immediately update serious or inconsistent cases.
- Ensure a high level of customer service and a positive guest experience.
- Proactively update knowledge related to customer service.
Requirements
- High school graduate or equivalent (related majors are an advantage).
- Fluency in English (speaking, listening, writing, and reading) 100% English working environment.
- At least 6 months of experience in Customer Service or related roles.
Income
- Total Salary: 11,000,000 13,000,000 VND/month
- Base Salary: 8,000,000 VND/month
- Meal Allowance: 500,000 VND/month
- Night Shift Allowance: 30% of base salary
- Voice Allowance: 1,000,000 VND/month (if handling inbound calls)
- Monthly KPI Incentive: 900,000 1,200,000 VND/month (based on performance)
- 100% salary during 2-month probation period
Benefits
- Full insurance coverage according to Labor Law.
- 24/7 accident insurance.
- 14 days of annual leave.
- 13th-month salary.
- Annual health check-up.
- Dynamic and professional working environment with many opportunities for career growth.
Work Schedule
- 5 working days/week (any 2 days off).
- Rotating shifts 24/7 (arranged by team leader, up to 3 months of night shifts):
- Day shifts: 7:00 16:00; 9:00 18:00; 12:00 21:00; 13:00 22:00
- Night shifts: 19:00 4:00; 20:00 5:00; 21:00 6:00; 22:00 7:00
