*** Note: Our recruitment team will contact you via the email listed in your CV. Please ensure it is up to date and check it regularly.
About the Role
We are looking for a Customer Service Specialist to proactively support customers after contract signing, ensuring smooth onboarding, successful implementation, and long-term value realization from our products and services. This role focuses on customer satisfaction, retention, and continuous improvement through close collaboration with internal teams.
Key Responsibilities
1. Customer Onboarding & Management
- Proactively engage with customers after contract signing to guide onboarding, implementation, and effective product/service adoption.
- Monitor the end-to-end customer lifecycle, identify potential risks or issues early, and provide timely solutions to ensure high customer satisfaction.
- Maintain accurate customer information, status updates, and key milestones throughout the customer journey in CRM or management systems.
2. Customer Support
- Advise customers on service upgrades or feature expansions aligned with their evolving needs (lupsell/cross-sell when appropriate).
- Ensure customers consistently realize value from products/services, driving long-term retention and usage.
3. Cross-functional Collaboration
- Work closely with Sales, Product, and Technical Support teams to address customer requests, issues, and feedback efficiently.
- Collect and translate customer insights into actionable inputs for process improvements and product enhancements.
Key Requirements
Work Experiences:
- Bachelor's or Associate's degree in Business, Communications, Technology, Customer Service, or a related field.
- At least 1 year of experience in Customer Success, Account Management, Customer Service, or similar customer-facing roles.
- Strong communication, problem-solving, and customer empathy skills.
- Proficient in CRM tools, email communication, Excel, and remote collaboration software.
- Proactive, highly responsible, and able to work independently as well as collaboratively within a team.
Mindset
At Buymed, we value outcomes over intentions, and we expect our leaders to be practical, decisive, and grounded in execution.
Feel free to review our approach to work and expectations at: Work at Buymed - What We Expect
