Job Title: Customer Service Senior Executive Posting Start Date: 18/03/2026 Req ID: 1517
Job Summary
This position is responsible for managing customer service operations for global markets, ensuring efficient order management, timely delivery, and high service quality. The role acts as a key coordination point between customers and internal teams, supporting smooth execution of cross-border trade activities and maintaining strong customer relationships.
Job Responsibilities
- Key sales orders (SO), and collect payment orders accurately and fully for each order to meet monthly, quarterly, and annual sales targets.
- Update POSM (Point of Sale Materials) and key sales orders for newly launched products when there is demand.
- Monitor closely the delivery progress with the Logistics Department to ensure that there are no delayed or missed orders to Customers.
- Monitor delivery activities and the delivery schedule.
- Deduct the promotion amount for the Distributor on time and accuracy.
- Monitor the accounts receivable of Distributors closely.
- Monitor and update return orders for recovery programs in a timely and accurately.
- Update/report sales status to Sales Export Department.
Other Requirements
- English proficiency.
- Experience in FMCG customer service, preferably for EU, UK and Russia markets.
- Basic understanding of cross-border trade and Incoterms.
Job Responsibilities - Continued
Skills
- MS Office
- Supply Chain Management System Knowledge (i.e. SAP, Oracle, ERP)
Functional Competencies
- Customer Service Knowledge
- Knowledge on Sales Processes
Masan's Core Competencies
- Consumer Centricity
- Innovation
- Ownership
- Passion for winning
- Purposeful Leadership
Masan's Leadership Competencies
- Business Acumen
- Learning Agility
- Dealing With Ambiguity
- Vision & Strategy
- Talent Catalyst
- Leading The Change
- Integrity & Trust
- Stakeholder Management
- Collaboration
- Planning
- Problem Solving
- Result Driven
Education
- Bachelors in Business Administration or Other relevant fields
Certifications
Conditions of Employment
- Ability to work under pressure
Physical Requirements
Relevant Industries
Interview Questions
