Customer Service Senior Associate

Responsibilities

Able to

handle daily tasks independently with given training, and case-by-case

training.

Investigate

and retrieve client complaints following the company's

Standard Operation Procedure.

Offer

supportive and informed guidance to clients with matters or concerns.

Handle challenging complaints

gracefully and execute authorized compensations.

Operate independently yet with

assured support, embodying initiative, and drive.

Proactively recognize and

report patterns in complaints and feedback promptly.

Engage in continual enhancement

of quality control, adhering to company benchmarks.

Address client grievances using

established response frameworks, refining personalized resolutions.

Diligently research online and

craft tailored responses, with guidance provided until proficiency is achieved.

Requirement

At least 2 years experience in customer service and

related functions.

Intermediate level in MS Office, especially Excel.

Able to work in rotating shift 24 hours.