Job Summary:
We are seeking a Customer Service Representative to manage customer inquiries and provide professional support across phone, email, or chat channels. The role requires strong communication skills, a customer-focused mindset, and the ability to handle daily customer interactions efficiently.
Key Responsibilities
- :Handle inbound customer inquiries via phone, email, or chat in a professional and timely manne
- rProvide accurate information about products, services, orders, or general support request
- sResolve customer issues and complaints while ensuring high customer satisfactio
- nUpdate and maintain customer records in the syste
- mFollow company procedures, quality standards, and service guideline
- sEscalate complex or unresolved cases to the appropriate tea
m
Requirement
- s:Minimum Bachelor Degree or Diploma qualificati
- onEnglish level: B2 (Upper-intermediat
- e)Strong communication and interpersonal skil
- lsCustomer-oriented with good problem-solving abili
- tyBasic computer skills and typing abili
- tyWilling to work shifts, weekends, or public holidays if requir
ed
Preferr
- ed:Previous experience in Customer Service / Call Center / BPO is an advant
- ageExperience handling inbound support is a p
lus
