Customer Service Representative- Vietnamese (Based in Vietnam)

Job Title: Customer Service Representative (CSR)

Location: Hanoi, Vietnam

Industry: Customer Service / Contact Center / BPO

Job Summary:

We are seeking a Customer Service Representative to manage customer inquiries and provide professional support across phone, email, or chat channels. The role requires strong communication skills, a customer-focused mindset, and the ability to handle daily customer interactions efficiently.

Key Responsibilities:

• Handle inbound customer inquiries via phone, email, or chat in a professional and timely manner
• Provide accurate information about products, services, orders, or general support requests
• Resolve customer issues and complaints while ensuring high customer satisfaction
• Update and maintain customer records in the system
• Follow company procedures, quality standards, and service guidelines
• Escalate complex or unresolved cases to the appropriate team

Requirements:

• Minimum High School / Diploma qualification
• English level: B2 (Upper-intermediate)
• Strong communication and interpersonal skills
• Customer-oriented with good problem-solving ability
• Basic computer skills and typing ability
• Willing to work shifts, weekends, or public holidays if required

Preferred:

• Previous experience in Customer Service / Call Center / BPO is an advantage
• Experience handling inbound support is a plus