Job Title: Customer Service Representative (CSR)
Location: Hanoi, Vietnam
Industry: Customer Service / Contact Center / BPO
Job Summary:
We are seeking a Customer Service Representative to manage customer inquiries and provide professional support across phone, email, or chat channels. The role requires strong communication skills, a customer-focused mindset, and the ability to handle daily customer interactions efficiently.
Key Responsibilities:
- Handle inbound customer inquiries via phone, email, or chat in a professional and timely manner
- Provide accurate information about products, services, orders, or general support requests
- Resolve customer issues and complaints while ensuring high customer satisfaction
- Update and maintain customer records in the system
- Follow company procedures, quality standards, and service guidelines
- Escalate complex or unresolved cases to the appropriate team
Requirements:
- Minimum High School / Diploma qualification
- English level: B2 (Upper-intermediate)
- Strong communication and interpersonal skills
- Customer-oriented with good problem-solving ability
- Basic computer skills and typing ability
- Willing to work shifts, weekends, or public holidays if required
Preferred:
- Previous experience in Customer Service / Call Center / BPO is an advantage
- Experience handling inbound support is a plus
