Customer Service Representative

Key Responsibilities:

• Provide support, consultation, and troubleshooting for customers facing issues with SIM & eSIM products, including both Vietnamese customers and international tourists.
• Monitor and respond to customer inquiries through various communication channels such as Hotline, Zalo, Facebook, Instagram, E-commerce platforms, etc.
• Handle customer queries, complaints, and issues promptly and effectively, in accordance with the company's support policies.
• Collaborate with other teams to ensure customer satisfaction and resolve any issues.

Requirements:

• Experience in handling customer complaints, persuading customers, or providing customer service is an advantage.
• Good command of English for communication with international customers.
• Freshers (candidates with no prior experience) will be trained by the company.
• Availability for flexible working hours in an 8-hour shift system, 40 hours/week, rotating shifts (24/7).
• Ability to work on-site at the Gohub office, located near Tan Son Nhat Airport.
• Strong sense of responsibility, good attitude, honesty, fast-paced, detail-oriented.
• Energetic, responsive, and good at communication and problem-solving.

Benefits:

• Competitive salary + commission on revenue and performance bonuses (8-10 million VND/month).
• Salary may increase based on experience, with senior and supervisor positions earning 15-20 million VND/month.
• Official contract after 2 months of probation.
• Full social insurance and tax compliance as per Vietnamese labor laws.
• Work equipment (computer) provided by the company.
• 12 days of annual leave and other employee benefits.

Work Location:

• Shift Work: Flexible hours in rotating shifts. The position requires communication in both Vietnamese and English.