Customer Service Representative (English Speaking)

Support Global Traders. Solve Fast. Make Your Mark in Financial Services.

Your voice can be the difference between confusion and confidence. If you're fluent in English, calm under pressure, and great at solving customer concerns, this is your chance to build a global career in financial services-supporting users worldwide while working from Vietnam, right from home. In this role, you'll gain international opportunity supporting customers across fast-paced digital platforms, solving issues in real time, and making your mark through world-class service. If you're ready to grow beyond borders, this is where your journey begins.

Job Description

As a Customer Service Representative (English Speaking), you will respond to customer inquiries via email, live chat, and phone while supporting account concerns, troubleshooting issues, and assisting with product-related questions. You'll document interactions accurately, collaborate with internal teams for escalations, and help deliver reliable customer experiences in a high-growth environment.

Job Overview

Employment type: Full-time

Shift: Shifting

Work setup: Work From Home, Vietnam

Exciting Perks Await!

• Standard Government benefits
• Work-from-home arrangement
• 12 days annual leave
• Career growth opportunities
• Unlimited upskilling through Emapta Academy courses

The Qualifications We Seek

• Minimum 1 year of customer service experience
• Bachelor's Degree Holder
• Proficiency in English (spoken and written)

Your Daily Tasks

• Respond promptly and effectively to customer inquiries via email, live chat, and phone
• Assist customers with account-related issues, technical troubleshooting, and product inquiries
• Provide accurate guidance on cryptocurrency trading, security measures, and account management
• Collaborate with internal teams to resolve escalated concerns
• Maintain detailed documentation of customer interactions and follow service protocols
• Exceed performance targets while contributing to the success of the customer service team

About the Client

Our client is a major player in the global financial services space, known for operating at the intersection of technology, security, and digital assets. With a fast-moving international environment and a strong customer-first mindset, they support users worldwide through accessible platforms, responsive service, and continuous innovation. This is a great opportunity to gain exposure to global operations while building a career in a future-forward industry.

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra!