Customer Service Representative (English Speaking)

Deliver World-Class Assistance in the Fast-Evolving Fintech Industry

Raise the standard for helpfulness and set the tone for trust. Join a global career serving a modern platform powering cryptocurrency access and everyday payments. Turn listening into solutions and complexity into clarity while gaining international opportunity and cross-cultural expertise. Make your mark at home, build a legacy of reliability, and move the industry forward with care, speed, and accuracy.

Job Description

Be part of our client's team as a Customer Service Representative, managing inquiries, resolving account issues, and providing accurate information on financial services. You will deliver exceptional support that ensures customer satisfaction, strengthens trust, and enhances the overall experience in the fast-paced world of fintech and digital finance.

Job Overview

Employment type: Full-time

Shift: Shifting Schedule

Work setup: Remote / Work From Home

Exciting Perks Await!

• Standard Government benefits
• Work from home arrangement
• 12 days annual leave
• Career growth opportunities
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit https://bit.ly/EmaptaTrainingCalendar)

The Qualifications We Seek

• Minimum 1 year of customer service experience
• High school diploma or equivalent (minimum educational requirement)
• Proficiency in English (spoken and written)

Your Daily Tasks

• Respond promptly and effectively to customer inquiries via email, live chat, and phone
• Assist customers with account-related issues, technical troubleshooting, and product inquiries
• Provide accurate guidance on cryptocurrency trading, security measures, and account management
• Collaborate with internal teams to resolve escalated concerns
• Maintain detailed documentation of customer interactions and follow service protocols
• Exceed performance targets while contributing to the success of the customer service team

About the Client

In the fast-moving world of cryptocurrency and fintech, our client stands as a trusted guide for those navigating the digital economy. Honored with prestigious awards for innovation and customer excellence, they continue to set new standards in seamless support and secure financial solutions. With every transaction, they invest in confidence, efficiency, and trust. By transforming complex processes into smooth exchanges, they empower customers worldwide to keep their assets-and ambitions-growing in today's borderless financial landscape.

Welcome to Emapta!

Take part on a journey of professional fulfillment with Emapta, where career aspirations meet the vibrant spirit of Vietnam. Join a community that embraces the essence of togetherness, fostering excellence through shared camaraderie. At Emapta, we celebrate your unique contributions with compensation packages that mirror your skills and dedication. Our diverse portfolio of international clients spanning various industries attests to our proven track record of success, providing a secure and stable foundation for your professional journey.

In the heart of Vietnam, Emapta brings forth a vision that transcends borders. With over 1,000 global partners favoring the creation of remote jobs within our country, we are committed to helping you and countless others realize your full potential and aspirations without the necessity to venture overseas. Your dreams are our mission, and together, we'll create a legacy of success, right here in Vietnam.

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