Tuyn Dng
Customer Service Representative (Chinese speaking)
Key Responsibilities
- Gain comprehensive knowledge of Alibaba.com account operations to provide expert guidance.
- Consult and train customers on account management via Zalo, email, phone, and other communication channels, ensuring optimal account performance.
- Communicate the latest Alibaba updates, news, and events to customers promptly.
- Act as a translator for managers in meetings or discussions when required.
- Analyze advertising campaign performance data to provide actionable insights for customers.
- Lead customer excellence projects, programs, and initiatives to enhance customer experience across all touchpoints.
- Conduct research on customer experience best practices, methodologies, and tools within and beyond the e-commerce industry.
- Collect and synthesize customer feedback to identify needs and improvement opportunities.
- Develop short-term and long-term service plans aligned with company sales targets, including resource allocation, staff training, and process improvements.
- Collaborate with cross-functional teams to align customer experience strategies and enhance overall service delivery.
What We Look For
- Fluent in Chinese (Mandarin) and English (written and spoken).
- Experience in customer service, e-commerce, or account management is preferred.
- Strong communication, problem-solving, and organizational skills.
- Ability to multitask and thrive in a fast-paced environment.
- Knowledge of Alibaba.com operations is a plus..
What We Offer
- Working with a dynamic environment, professional clients
- Working time: Monday Friday ; from 8:30AM to 5:30PM
- Working location:
HCM office: Sala Urban Center, No. 21-23, B4 street, An Loi Dong ward,
Thu Duc city, Ho Chi Minh city
- Social insurance joined with full gross salary
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Xut khu g ni tht: K vng 2026
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