Position: Customer Service Representative (Sign contract with PERSOL)
Location: Mapletree Business Centre, 1060 Nguyen Van Linh, Tan Hung Ward, Ho Chi Minh City
Working time: 8:30 AM 5:30 PM, Monday Friday
Duration:8 months
Responsibilities:
- Handles varied customer transactions; including inbound calls, service complaints, general product inquiries, customer order entry and servicing customer accounts; communicating with other departments and providers to research and resolve issues, identify and implement service solutions
- Performs order management including shipping routings, expedites, investigating customer billing issues, ensuring all customer orders shipped on time in professional manner.
- Reviews purchase order requirements to ensure compliance with PERSOL's client terms and conditions. Follows up with customer before accepting order if non-compliant orders
- Communicates clearly and professionally with external customers and internal PERSOL's client personnel by telephone and/or written correspondence. Primary contacts are typically external customers and internal business partners (such as, distribution, DC, logistic, quality, sales, marketing)
- Participates in Business Division/Supply Chain meetings and reviews to discuss customer accounts, ongoing issues and areas of need. Cooperate with sales, supply, demand team to ensure that the sales target is met.
- Carry out ad-hoc tasks assigned by the supervisor
Qualifications
- Bachelor's Degree, preferably majoring in Economics, Foreign Trade or other related;
- Proficiency in English skills, both spoken and written;
- Proficiency in Microsoft Office applications (Advanced Excel), SAP is a plus
- Minimum 1 year of experience in customer service; experience in healthcare is an advantage.
Skills required
- Well-organized and detailed;
- Customer-oriented and strong negotiation
- Be active, responsibilities, and independent work
- Good interpersonal skills
- Fast learner, comfortable to work with new system
Working mode:
- Work Your Way Eligible (Employee choice to work on site, or hybrid)
Benefits
- Salary up to 21 Mil VND Gross
- Full SHUI
- Completion bonus (prorated)
- Private Medical Healthcare
Contact:
- Mail: [Confidential Information]
- SDT/Zalo: 0918 196 610 (Ms. Mai)
