PMAC & DC TECHNOLOGIES - leading providers of comprehensive solutions for two core sectors: the jewelry and precious metals industry, and industrial manufacturing customers in the Indochina region, offers technologies, machinery, equipment, supplies, and electroplating chemicals, and serve as official representatives of many world-renowned brands such as Umicore, Thermo Scientific, and Dentsply.
RESPONSIBILITIES:
- Handle customer inquiries via phone, email, webchat, LinkedIn, Facebook, and other channels in accordance with SLA
- Identify customer needs, research issues, and provide appropriate solutions or alternatives
- Follow up to ensure customer issues are fully resolved
- Maintain accurate records of customer interactions in the system
- Comply with company procedures and complete required training
- Support stores and internal departments on customer service - related matters
- Conduct customer surveys to collect insights
- Perform other tasks as assigned by the line manager
REQUIREMENTS:
- College/University degree in Business Administration, Marketing, Foreign Trade, IT, or related fields
- Minimum 1 year of experience in Customer Service / Call Center / Receptionist / Secretary roles
- Good English skills (4 skills); candidates with Korean/Japanese/Chinese at intermediate level are not required to have high English proficiency
- Proficient in Excel is a plus
- Strong communication, listening, problem-solving, and time management skills
BENEFITS:
- Salary: 10 - 12 mil gross
- Competitive salary and performance-based evaluation (6-month review)
- Full insurance benefits (Social, Health, Private Insurance)
- 13th-month salary, bonuses, and company welfare policies
- Team building, company trips, internal activities, and Year-End Party
INFORMATION:
- Working time: Monday Saturday (8:00 AM 5:00 PM)
- Location: 87 Ngha Thc Street, Ward 5, District 5, Ho Chi Minh City
Don't hesitate to contact me via
Contact: Zalo: 0386 313 908 (Ms. Huyn)
Email: [Confidential Information] / [HIDDEN TEXT]
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