About The Team
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description
- Professionally handle dispute cases related to the compensation process
- Identify problems, causes to provide solutions and remedies before closing a claim/complaint.
- Get new initiatives to improve processes, daily task
- Take high responsibility in serving customers by Customer Service
- Maintain a balance between company policy and customer benefit in decision making
- Available to work on weekends
Requirements
- Handle situations promptly and effectively according to processes, instruction from Line managers and the company.
- Ensure to meet the requirements on the evaluation criteria of work quality for each criterion (issued and updated from time to time).
- Communicate effectively with team members and customers
- Ready for change; depending on the nature of work and business situation, ready to receive new assignments and tasks from the Line Manager.
Other Required Skills
- Experience in logistics or e-commerce is preferred
- Able to work individually and as a team
- Good logical mind-set, task oriented
- Analytical with effective negotiation and problem-solving skills
- Good English skills can help when coordinating with internal stakeholders from across the region
