Position Overview
RecruitGo is hiring on behalf of our client in Freight Forwarding Industry
Responsibilities:
- Procure the most effective option based on rates, transit time, customers requirements, etc
- Develop unique solutions to achieve maximum efficiency (e.g. transshipments, etc.)
- Act as Control Tower for the region
- Oversee and mentor the customer service team, providing guidance and support to ensure high performance
- Foster a positive work environment that encourages collaboration and professional growth
- Develop and maintain strong relationships with key clients, ensuring their needs are met and expectations exceeded
- Address customer inquiries and issues promptly and effectively, ensuring high levels of satisfaction
- Collaborate with sales, and logistics teams to ensure seamless shipment processes and timely delivery of services
- Monitor shipments and coordinate with carriers to resolve any issues that may arise
- Identify opportunities for process improvements and implement best practices to enhance customer service and operational efficiency
- Analyze customer feedback and performance metrics to develop strategies for service enhancement
- Provide training and ongoing support to team members on airfreight procedures, customer service excellence, and industry regulations
- Prepare regular reports on team performance, customer satisfaction, and operational metrics for senior management
- Utilize data to drive decision-making and improve service delivery
Qualifications:
- Minimum of 5 years of experience in freight forwarding, master the skills and excellent experience in freight operation
- Strong knowledge of freight regulations, tariffs, and shipping procedures
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members
- Proven leadership and team management experience
- Proficient in freight forwarding software (specifically Cargowise) and Microsoft Office Suite
- Fluent in English and local official language
- Ability to thrive in a fast-paced, dynamic environment
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