Customer Service Manager (Ocean Freight)

A leading logistics provider is seeking a Customer Service Manager Ocean Freight to join their team in Ho Chi Minh. This is an exceptional opportunity for you to bring your expertise in ocean freight operations and customer service to a supportive and collaborative environment where your contributions will be valued.

You will play a pivotal role in ensuring seamless shipment processes, nurturing key client relationships, and guiding a dedicated team towards operational excellence. The organisation offers flexible working opportunities, ongoing training, and the chance to work alongside knowledgeable colleagues who are committed to your professional growth. If you are passionate about delivering outstanding service and thrive in a role that values empathy, communication, and teamwork, this position will allow you to make a meaningful impact every day.

• Join a respected logistics leader with a strong reputation for supporting employee development through comprehensive training programmes and knowledge sharing.
• Enjoy flexible working opportunities that promote work-life balance while collaborating with a dependable and inclusive team.
• Take on a highly visible role where your ability to nurture client relationships and support team members will be recognised and rewarded.

What you'll do:

As the Customer Service Manager Ocean Freight, you will oversee the end-to-end coordination of ocean freight shipments, acting as the central point of contact between clients, agents, carriers, and internal teams. Your day-to-day responsibilities will involve managing bookings from confirmation through completion, ensuring all parties are kept informed of any changes or updates. You will be instrumental in maintaining accurate records within internal systems so that subsequent departments can operate smoothly. By conducting regular reviews of office performance and following up on key accounts internationally, you will help drive continuous improvement across the business. Your commitment to resolving issues quickly will ensure customer satisfaction remains at the heart of everything you do. Additionally, you will provide valuable market insights to agents and collaborate closely with other departments to foster an environment built on trust and shared success. Your leadership skills will shine as you guide your team through regular performance reviews, offer constructive feedback, develop training initiatives for both new hires and existing staff, and ensure adherence to standard operating procedures. This is an opportunity for you to use your interpersonal strengths in a role where every day brings new challenges-and rewards-for those who value connection and collaboration.

• Coordinate closely with the Pricing and Booking Team to ensure clients receive the best available shipping options tailored to their needs.
• Send detailed schedules, cargo information, and freight charges to agents while proactively seeking alternative solutions if initial offers are not accepted.
• Proceed with booking confirmations and slot reservations promptly upon receiving agent approval, ensuring all carrier commitments are met as planned.
• Monitor shipments meticulously by updating factories and agents regarding any changes such as purchase order numbers, ship dates, weights, free time allowances, pricing adjustments, or GOH setup requirements.
• Track all shipment data accurately within internal systems to guarantee seamless handover of information between departments.
• Conduct regular reviews of office loading activities, following up with overseas teams on VIP accounts and addressing any lost business opportunities.
• Resolve issues swiftly as they arise during shipment processes to maintain high levels of customer satisfaction at all times.
• Deliver outstanding customer support by addressing inquiries efficiently and providing timely solutions for escalations or concerns from clients.
• Maintain strong relationships with key accounts by understanding their unique requirements and ensuring their ongoing satisfaction through attentive service.
• Provide regular market updates to agents, explaining challenges transparently while offering practical options that empower consignees to make informed decisions.

What you bring:

To excel as Customer Service Manager Ocean Freight, your background should include substantial experience within the forwarding or logistics sector-ideally spanning at least five years-where you have demonstrated reliability in managing complex shipment processes. Your academic foundation in foreign trade or related disciplines equips you with the technical knowledge needed for this multifaceted role. Fluency in English allows you to communicate clearly with global stakeholders while your empathetic leadership style inspires confidence among team members. You bring proven skills in nurturing client relationships through attentive service delivery as well as an aptitude for identifying solutions when challenges arise. Your capacity for detail-oriented work ensures that all data entries are precise-supporting seamless transitions between departments-and your willingness to share knowledge makes you an invaluable resource within the team. By fostering open communication channels across functions and encouraging continuous learning through structured training initiatives, you contribute positively not only to operational outcomes but also to workplace morale. Your dedication sets an example others aspire to follow.

• Bachelor's degree in foreign trade, international economics, maritime transport, supply chain management, logistics or related fields is required for this position.
• A minimum of five years experience in a similar role within forwarding, import-export or logistics industries is essential for success.
• Proficiency in English across listening, speaking, reading and writing is necessary for effective communication with international partners.
• Demonstrated ability in leading teams with empathy while fostering a supportive atmosphere that encourages growth among colleagues.
• Exceptional problem-solving abilities combined with sound judgement when making important decisions under pressure.
• High level of responsibility coupled with meticulous attention to detail ensures accuracy throughout all operational processes.
• Service-minded approach paired with positive thinking helps build lasting relationships both internally and externally.
• Experience developing training programmes for staff members enhances overall team capability and cohesion.
• Excellent interpersonal skills enable you to address client inquiries thoughtfully while resolving escalations diplomatically.
• Ability to collaborate effectively across departments supports smooth operations throughout the organisation.

What sets this company apart:

This organisation stands out as a trusted name in global logistics thanks to its unwavering commitment to employee wellbeing and professional development. Here you will find an inclusive culture where collaboration is celebrated at every level-from cross-functional teamwork on daily operations through mentorship opportunities designed specifically for career advancement. Flexible working arrangements reflect their understanding of modern work-life balance needs while generous investment in ongoing training ensures that everyone has access to resources required for personal growth. Employees benefit from being part of a knowledgeable network where ideas are freely exchanged; mutual respect forms the foundation of every interaction. Whether you're looking for stability or eager for new challenges within an ever-evolving industry landscape-this company provides both security and room for progression without sacrificing its core values: dependability, inclusivity, supportiveness and genuine care for each individual's journey.

What's next:

If you are ready to take the next step in your career journey within ocean freight management-where your talents will be recognised and nurtured-this is your moment!

Apply today by clicking on the link provided; we look forward to connecting with candidates who share our passion for outstanding service.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.