- Join a leading global logistics company with over 35 offices across Asia
- Play a key role in ensuring highquality service delivery
About Our Client
Our client is a global freight forwarding leader, operating over 35 owned offices with more than 1,000 staff across Asia. It provides integrated transportation solutions including ocean, air, and land freight, warehousing, logistics, and valueadded services
Job Description
Operational Oversight
- Check space and pricing based on cargo type and agent requirements.
- Send schedules, cargo details, and freight charges; offer alternative solutions when needed.
- Process bookings and slot reservations, ensuring carriers complete orders as planned.
- Communicate with shipping lines for space requests, SI/CY deadline extensions, COD, and weight verification.
Shipment Monitoring
- Confirm shipment plans with shippers 3-4 days before cutoff to avoid shortfalls.
- Ensure SI/sales memo information is accurate and shared on time.
- Update shipment status and resolve issues quickly to protect customer satisfaction.
Customer Support & Key Account Handling
- Deliver excellent customer service and manage escalations.
- Maintain strong relationships with key accounts and understand accountspecific requirements.
- Provide regular market updates and recommendations to agents and consignees.
CrossFunctional Collaboration
- Coordinate closely with Operations, Sales, and other internal teams to ensure seamless processes.
- Report fixedaccount allocations to the global team.
Team Management
- Oversee the performance of the CS team to ensure accuracy and efficiency.
- Conduct regular performance reviews and coaching sessions.
- Develop and deliver training programs for new and existing staff.
The Successful Applicant
- Bachelor's degree in Foreign Trade, International Economics, Maritime Transport, or related fields.
- Minimum 5 years experience in freight forwarding, logistics, or importexport customer service.
- Strong English communication skills (written & spoken).
- Strong leadership, problemsolving, and decisionmaking abilities.
- Familiarity with industryspecific processes such as booking, SI documentation, CY deadlines, and shipment tracking.
What's on Offer
- Salary & allowance: Competitive
- SHU Insurance: 100% gross salary
- Full compliance with Vietnamese labor laws and statutory benefits
Contact: Rosie Cao
Quote job ref: JN-032026-6970573
