- International Environment
- Innovative Technology
About Our Client
US Global leader provides precision-engineered solutions for industrial markets. The company supports customers across manufacturing, automation, transportation, life sciences, and energy industries.
Job Description
- Handle customer inquiries via email, phone, and online channels in Japanese and English.
- Process customer orders accurately in ERP systems and ensure timely order fulfillment.
- Coordinate with sales, supply chain, logistics, and manufacturing teams regarding order status and delivery schedules.
- Monitor order progress and proactively communicate updates to customers.
- Support quotation preparation, customer documentation, and sales administration activities.
- Manage shipment arrangements and resolve delivery-related issues.
- Handle customer complaints and service requests professionally and efficiently.
- Maintain accurate customer records and order information.
- Build strong relationships with Japanese customers and provide high-quality customer support.
- Ensure compliance with company policies and customer service standards.
The Successful Applicant
- Minimum 2-5 years of Customer Service, Sales Support, Order Management, or Inside Sales experience.
- Experience in industrial manufacturing, automation, engineering products, or related industries is highly preferred.
- Familiarity with order processing and logistics coordination.
- Japanese: Business level proficiency (JLPT N2 or above preferred).
- English: Good communication skills for interaction with regional teams and documentation.
- Vietnamese native speaker preferred.
- Base in HCM, D1
What's on Offer
Attractive Salary
Contact
Quote job ref: JN-082026-7086955
