As an intern of the Support Center team, you have a chance to interact with customers to address their concerns, answer their questions and assist them with their needs through inbound calls and chats. In addition, this role provides an opportunity for undergraduates to gain exposure to a wide range of banking products and services to develop career path in the industry.
Responsibilities:
As Customer Service Intern, you will receive hands-on training and support the team in:
- Being the first point of contact of our Bank
- Support CS Team in handling customers inquiries, requests & complaints via inbound calls and social chat
- Learn and stay updated on banking products, services, policies, procedures, and customer programs to support daily operations
- Perform administrative and other tasks assigned by team Leader to support Customer Service operations
- Reporting directly to the Inbound Team leader
Qualifications:
- 3rd-4th year student pursuing bachelor's degree, preferably in a related field
- Proficient in MS Office (Excel, PowerPoint, Word)
- Strong attention to detail and accuracy
- Good communication and interpersonal skills
- An empathetic listener who enjoys communicating with people, especially over the phone
- A proactive, self-motivated attitude with a desire to learn
- Demonstrates interest in pursuing a career in Customer Service
- Good in English, written and verbal communication skills
- Available for a full-time internship for 6 months
Benefits:
- Career development in a digital banking environment
- Attractive internship allowance and valuable training and development opportunities
- Work at The Hallmark Building, a class A+ office tower with BCA Green Mark Award
