Customer Service

About the job

Founded in 1997, Trina Solar Co., Ltd. (China stock symbol: Trina Solar; China stock code: 688599) is mainly engaged in the research and development, production and sales of PV modules; power stations and system products; PV power generation, operation and maintenance services; development and sales of intelligent microgrids and multi-energy systems, as well as the operation of energy cloud platforms, etc., committing to lead the way in smart solar energy solutions for a net-zero future. Through constant innovation, Trina Solar continues to push the PV industry forward by creating greater grid parity of PV power and popularizing renewable energy. So far, Trina Solar's SKL has set or broken 24 world records in terms of PV cell conversion efficiency and module output power.

TrinaPower was established in October 2016 and was a subsidiary of Trina Solar focusing on the distributed PV power generation market. Focusing on the three core strategies of Brand, Product and Service, the company has established a complete system integrating product R&D, marketing, installation and after-sales, and intelligent operation and maintenance, and has built a digital and omni-channel ecological network.

And we are hiring:

Position: Customer Service

Location: Hanoi

Job Responsibilities

Develop documentation for rooftop solar power system O&M (Operating, Maintenance, and Repair)

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Implement warranty and maintenance activities, and troubleshoot rooftop solar power systems for customers.

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Work directly with equipment suppliers, customers, or third parties when repairs, equipment replacements, or inspections are needed.

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Guide and train technicians or supervise subcontractors.

Work with the investor and relevant parties on issues arising during the operational phase.

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Acceptance and evaluation of the project after completion of construction. Monitor and ensure contractor compliance during the warranty period.

Conduct inspections and prepare complete and periodic reports.

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Perform other assigned tasks.

Job Requirements

Bachelor's degree in Mechanical or Electrical Engineering;

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Minimum 1 year of experience in the solar power field.

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Experience working with manufacturers/suppliers of solar power equipment.

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Expertise in solar power system equipment.

Ability to read and understand technical documents in English.

Proficiency in using measuring equipment.

Ability to read and understand technical drawings and designs of solar power systems.

Planning and problem-solving skills.

Effective communication with colleagues and clients.

English communication skill is an advantage.

Proactive and professional.

Willingness to travel to other provinces.