Customer Service Executive/Merchandiser (Bilingual Chinese-English)

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com.

AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, BANGLADESH, CHINA, INDIA, INDONESIA, MALAYSIA, SINGAPORE, THAILAND AND VIETNAM, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.

About the role

The Customer Service Executive supports Avery Dennison's customers by providing accurate and complete information that meets our customers needs. This role focuses on addressing inquiries, requests, and complaints to successful resolution or escalation, covering areas such as order management, quality, and lead times.

Key Responsibilities

• Status: On-site.
• Address customer inquiries, requests, and complaints to successful resolution or escalation including order management, quality, and lead times.
• Understand Avery Dennison's products, solutions, and services and apply this knowledge in solving customer needs.
• Collaborate with multiple departments, including sales, order entry, finance, and operations to receive and share required information.
• Support the achievement of monthly and quarterly sales targets by supporting commercial teams or actively selling products on their own behalf.
• Think ahead and anticipate needs, opportunities, and concerns from the customers supported and proactively take action accordingly.
• Deliver against key performance indicators and productivity targets for the department.

Qualifications

• Proven foundational experience in customer service, order entry, or administrative sales support.
• Strong problem-solving and troubleshooting abilities.
• Meticulous attention to detail and standard procedures.
• Clear verbal and written communication skills.
• Active listening and effective conflict-resolution capabilities.
• Demonstrated track record of collaborating successfully across multiple departments.
• Resilience and adaptability when handling changing circumstances.
• Customer-centric mindset dedicated to delivering high-quality work.

Equal Opportunity Employer

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status.