1.Mc ch/ Job purpose:
- Build Value Added to Company's brands and images to Customers
- Maximize sustainable relationships of trust with customers through open and interactive communication.
- Assist Sales team to take customer's demand and generate orders
- Provide services to customers before, during and after purchases
2.Trch nhim & Hot ng chnh/ Principal accountabilities & Key activities:
- Keep frequent contact with customers to know their order trend
- Key order into SAP system and manage order until goods is delivered via web portal and email.
- Coordinate with customer and internal departments to push delivery and meet personal/team delivery budget monthly.
- Coordinate with customs broker to do customs declaration
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, working out the best solution to the problem; conducting corrective actions, following up to ensure completed resolution.
- Provide complete set of delivery/customs documents to Accounting department for liquidation process
- Assist Accounting team to push payment collection.
- Follow other jobs assigned by seniors.
3. Chuyn mn v/hoc Kinh nghim lm vic/ Education and/or Work experience
- Customer orientation
- Problem Solving
- Communication
- Negotiation
- Attention to details
- At least 2-year experience in Garment industry
- B.A or college degree preferred
- Fair English or Chinese
- Familiar to SAP/ERP system
- Ability to work under pressure
