Customer Service Executive

I/ INTRODUCTION

LitGroup is a comprehensive eCommerce solutions provider dedicated to helping businesses build, migrate, and scale their online operations efficiently. With extensive expertise in Store Migration, Store Development, and Omnichannel Management Solutions, LitGroup empowers merchants to streamline operations, optimize performance, and accelerate digital growth across modern eCommerce platforms.

We deliver end-to-end solutions tailored to the evolving needs of growing businesses. By combining technology, automation, and industry expertise, LitGroup helps brands create scalable eCommerce ecosystems that drive long-term success and sustainable growth.

We are currently recruiting a Customer Service Executive. For additional information, please refer to the details provided below.

Working time:From Monday to Saturday morning 

Working location: 10th Floor, Lilama Office Building, no.56 To Huu Street, Trung Van Ward, Nam Tu Liem district, Hanoi.

For more details, please visit us:

• Website: litcommerce.com and litextension.com
• Fanpage: LitGroup Careers

II/ RESPONSIBILITIES

• Efficiently handling and resolving customer issues and inquiries regarding LitCommerce products
• Collaborating with Tech Support to provide timely solutions to users
• Collecting customer reviews to boost app ratings and improve service

III/ REQUIREMENTS

• Proficient in English speaking and writing skills: IELTS 6.0 or TOEIC 750 equivalent;
• Available for flexible work shifts; 
• Ability to work independently, collaborate effectively, and pursue self-directed learning;
• Experience in customer service, e-commerce, and basic IT knowledge are advantages.

IV/ BENEFITS

• Total target income: 9.000.000 - 13.000.000 VND/month ( Include P1, P2, P3) + Other Support 
• Bonus: according to the team's Regulation.
• Total target income is based on performance. Performance is evaluated quarterly, with potential for advancement.
• Holiday, Year-end, New Year, and performance bonus.
• Flexible remote working schedule
• Structured approach to Customer Service basics. 
• Monthly in-house coaching and mentoring programs.

V/ HOW TO APPLY

• Candidates are invited to submit their updated resumes to: [Confidential Information]. 
• For inquiries, please contact Ms. Dung at 034 846 8866.

Bằng việc ứng tuyển, ứng viên đồng ý cho LitGroup thu thập và xử lý dữ liệu cá nhân phục vụ mục đích tuyển dụng theo Chính sách bảo vệ dữ liệu cá nhân: https://litgroup.io/policy/