Responsibilities And Duties
- Respond promptly and professionally to customer inquiries via social media and online platforms;
- Provide product/service consultations and help users resolve their concerns using customer service tools;
- Identify and report user issues during service usage and coordinate timely solutions;
- Collaborate closely with the Customer Service team to ensure seamless service operations;
- Carry out additional tasks as assigned by the Customer Service Manager.
Qualifications And Skills
- At least 1 year of experience in a customer service role;
- Good command of English communication (verbal & written);
- Clear, friendly, and easy-to-listen voice with polite and effective communication skills;
- High level of carefulness, responsibility, and reliability in work;
- Ability to persuade, negotiate, troubleshoot, and manage unexpected situations calmly;
- Have a personal laptop.
At bTaskee, we don't just work we thrive with top-notch benefits!
- Competitive Salary Rewarded based on your experience and skills;
- KPI-Based Salary Earn what you deserve through your contributions;
- 13th-Month Bonus Rewarded based on both your performance and the company's success;
- Annual Performance Review Unlock growth opportunities every year;
- BYOD Support Get an allowance while enjoying the flexibility of using your own laptop;
- Comprehensive Healthcare Regular check-ups & a premium health package;
- Premium Healthcare - Exclusive top-tier health insurance for your well-being;
- SHUI Compliance Contributions aligned with legal regulations;
- Generous Leave Policy Enjoy 1216 annual leave days per year;
- Celebration Perks Special benefits for birthdays, weddings, childbirth, and more;
- Engaging Workplace Activities & exciting team-building events;
- Advance Home Care Benefit Get a monthly bTaskee package, freeing up your time for learning, relaxation, and self-care.
Working location: 201 Tran Nao, An Khanh Ward, HCMC
Working time: Rotating shifts (3 shifts, 8 hours per shift, within the time frame of 7:00 AM 9:30 PM daily).
