Customer Service Executive

At Boutique Brand Collective, we don't just distribute spirits & wines; we tell the stories behind them. As a leading importer of luxury brands, we are successfully curating a world-renowned portfolio that stretches across all categories, from the finest whiskies, tequilas and champagnes to must-have aperitifs and liqueurs. This is a place for people who want to make their mark on brands, on the industry, and on how premium spirits & wines are brought to life for consumers.

You'll join a team of trailblazersfrom expert industry professionals to seasoned brand buildersdriven by a mission to redefine what exceptional hospitality looks like. At the heart of our work is our commitment to brand execution and customer-centric thinking. We turn great products into standout experiences: memorable, meaningful, and made with the customer in mind.

POSITION DESCRIPTION

Title: Customer Service Executive

Reporting To: Commercial Assistant Manager

Location: Ho Chi Minh, Vietnam

RESPONSIBILITIES

Interact with customers to provide information about products or services.

Receive and process orders on SAP system. Work with warehouse team to manage the last mile delivery

Resolve product or service issues by addressing and understanding customers needs.

Monitor inventory and manage stock replenishment processes between warehouses.

Prepare quarterly, monthly Brand Depletion reports

Work cooperatively and cross-functionally with procurement, supply chain & Finance to follow up order, keep update regarding shipment, follow up with stockmovement, prepare paperwork's, arrange samples when needed.

Effective stock needs planning based on customer demand and forecast by brands, by SKUs, by market

Prepare and present daily and monthly Power BI reports

Complete the Ad hoc tasks required from Line Manager.

PERSONAL SPECS

Have from 3-4 years experience as Customer Service or Supply Chain position

Customer orientation and ability to adapt/respond to different types of characters.

Bachelor s degree in economics, business administrator or related majors.

Good at data analysis using Microsoft Excel or Power BI.

Business English.

Pursue good communications, problem-solving and time-management skills.

Experience with SAP systems and practices preferred.

Willingness to work flexible hours, including weekends, and holidays, as needed.