Customer Service Executive

A Day in Your Life at MKS:

As a Customer Service Executive at MSD Vietnam, you will partner with Sales Team and Internal Team to provide best support and service to Customer. In this role, you will report to the Customer Service Team Lead

Job Description

Process sale orders, price maintenance, customer returns, customer billing and delivery documents, credit/debit memo, equipment on loan agreement, following to the standard operating procedures and system

Manage transport/shipment planning to ensure accuracy and on-time delivery to customers

Handle customer complaints by coordinating with relevant stakeholders in order to seek for appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Build sustainable relationships and customer trust through interactive and professional communications either by phone calls or emails

Be a primary liaison for all VN customers and relevant stakeholders in regarding to order and delivery inquiries

Ensure personal and functional KPIs are met

Always seek for continuous process improvements in regard to customer services.

Share best practices and interacting with counterparts across the region and globally

Performs other duties, tasks and responsibilities as assigned or required

Additional responsibility: Safety remains the number one priority by making it an integral part in all activities; En-sure all work is completed safety & in compliance with laws, regulations & Atotech standards. Demonstrate ongoing visibility at sites & consistent interaction with staff and contractors at all level.

Travel Requirements: NO

Requirements

Bachelor's degree in Business Administrative or related field

At least 2-3 years experiences in customer service field, chemical industry is preferred

Knowledge in customs trade requirement e.g. GPB, LMW, FTZ application is a plus

Knowledge of Office software and SAP SD module, specifically in order to delivery process

Good command of spoken and written communication skills in English and Chinese is a must

Customer orientation with good service-minded attitude, ability to remain professional and courteous with customers at all times

Ability to coordinate across functions and locations to ensure successful outcomes

Self-motivated with high sense of urgency, resourcefulness and adaptability

Effective time management skills including sequencing of own works with effective resource management