Customer Service Executive

2-5 Years

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Early Applicant

Job Description

Job Description

Job Responsibilities:

Receiving and processing purchase orders.
Issuing sales transaction invoices.
Verifying orders, including customers personal information and payment details.
Contacting customers by phone or email to answer queries and obtain missing information.
Maintaining and updating sales and customer records.
Check closely delivery date and plan to book truck with transport company
Compiling monthly sales reports.
Expediting orders through internal liaison.
Directing feedback from customers to relevant departments.
Identifying new products to add to those on offer.
Supporting the sales department with other administrative tasks, if requested.
Receive transportation information and then do in system to get delivery note and post order / E-invoice to give warehouse stockkeeper and driver.
Follow up and handle occurring issues in delivery period such as broken truck, exchange truck, delay
Receive goods return request from customer or sales team, compile documents according to Goods
Other tasks as requested

Qualifications, Skills and Experience Desired:

College/University degree in Economics, Supply Chain, Logistics, or related fields.
2-5 years of relevant experience (manufacturing/warehouse experience is a plus).
Basic supply chain/logistics knowledge.
Software skills not mandatory (training provided).
Intermediate English.
Hardworking, able to work under pressure, and open to overtime when required.

Req/Job ID

106616BR