Customer Service (Chinese)_HLL

We are SGS – the world's leading testing, inspection and certification company.

We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Wherever you are, whatever your industry, our experts worldwide provide specialized solutions to make your business faster, simpler and more efficient.

Receive sample, check TRF & sample size.

Register job no. (VNHL & BOSS no.), follow and update status daily of each order on system.

Prepare SO and send SO, PI to client. Check final total fee with subcontractor.

Track the order, connect with customers, and notify them of the order's progress in a timely manner

Clarify unclear information of KAM program

Handle and take lead all requirement from client.

Handle internal query on order status.

Daily/Monthly/ Weekly summary for account handling, Others assignments upon getting request.

Check client payment status (contract or in advance) and follow debt Handle client queries (collect info from related team)

Scan and record file.

University level or higher

Good communication & Office skills

Good in English/Chinese