Customer Service - Chemical

Company Description Intertek is a global Total Quality Assurance provider serving a wide range of industries through a network of over 1,000 laboratories and offices in more than 100 countries. The company delivers tailored Assurance, Testing, Inspection, and Certification solutions that help clients maintain safe, efficient, and resilient operations and supply chains. Guided by a purpose to Bring Quality, Safety, and Sustainability to Life, Intertek offers 24/7 mission-critical support to customers worldwide. Its Customer Promise emphasizes expertise delivered consistently with precision, pace, and passion, enabling clients to advance confidently and safely in their markets.

Role Description The Customer Service – Chemical role is a full-time, on-site position based in Ho Chi Minh City, Vietnam. This role focuses on supporting clients in the chemical sector by responding to inquiries, providing information on testing and certification services, and ensuring timely follow-up on requests. Daily tasks include handling phone and email communications, coordinating with laboratory and sales teams, preparing basic service quotations or order details, and tracking service progress to keep customers informed. The position also involves resolving issues, escalating complex cases when needed, maintaining accurate customer records, and contributing to continuous improvement of customer experience and service processes.

Qualifications

• Candidates should possess strong customer-focused skills, including Customer Service, Customer Support, and Customer Satisfaction.
• Candidates should possess communication and interaction skills, including Customer Experience and professional Phone Etiquette.
• Relevant experience in customer-facing roles within chemical, testing, or laboratory services is beneficial.
• Ability to communicate clearly in English and Vietnamese, both verbally and in writing.
• Strong organizational skills, attention to detail, and ability to manage multiple requests in a fast-paced environment.
• Proficiency with common office software (e.g., email, spreadsheets, CRM or order management systems).
• Collaborative mindset and ability to work effectively with cross-functional teams.
• Bachelor's degree in chemistry, technical sciences, or a related field is an advantage.