Customer Service Associate (STAR VN)

Role and Responsibilities:

Provide front-line support to our customers via live chats, phones, and email.

Answering queries and resolving client issues regarding our products, platforms, and promotion.

Address customer feedback as well as complaints professionally.

Record and update customer data and other relevant information when necessary.

Supporting documentation/administrative needs within the department and supporting

translation for customer announcement notices

Qualifications and Requirements:

Tertiary education, diploma or above.

Fresh graduates are welcome to apply.

Willing to work on shifts (including weekends if required).

Proficient in Microsoft Office.

Fluent English and Vietnamese including written and verbal communication skills.

Effective communication skills.

A logical and analytical approach to problem-solving