Customer Service Associate

About Hytech

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services organisations. We deliver end-to-end consulting services and provide robust middle- and back-office solutions that enable our clients to optimise operations, enhance efficiency, and stay ahead in a fast-evolving digital landscape. Our client portfolio includes top global trading platforms and leading crypto exchanges.

With more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond.

About the Role

You will be the first point of contact for customers, providing timely and professional support through live chat, phone, and email. This role focuses on resolving client issues, handling feedback, maintaining accurate records, and assisting with departmental documentation.

Key Responsibilities

• Provide front-line customer support via live chat, phone, and email.
• Respond to customer queries and resolve issues related to products, platforms, and promotions.
• Handle customer feedback and complaints professionally.
• Record and update customer data and relevant information.
• Support documentation needs and assist with translation for customer announcements

Requirements

• Bachelor's degree in business or a related field.
• Honest, detail-oriented, and responsible work approach.
• Hands-on experience in quality assurance.
• Strong communication skills, including delivering constructive feedback.
• Coaching or mentoring capability.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Training and learning resources.