Customer Service Assistant

As a partner to businesses and governments, Crane Authentication offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues and enforce compliance. Customers from different business sectors and levels of government trust our team of 1,250 people for their expertise in R&D, security design, engineering and data-driven insights. We are an integral part of Crane NXT, a $2 billion dollar business with over 5,000 associates

Position Summary & Objective

Maintains sales orders by editing and creating new sales orders for key account(s). Prepares reports by compiling and sorting information that is relevant to key account(s) sales orders, and then enters the information into a customer portal. Provide excellent customer service to key account(s) while supporting Key Account Managers & Sales Directors in maintaining outstanding relationships.

Essential Functions Performed by the Position

• Sales Order Processing
• Editing and Creating New Sales Orders
• Selecting distribution location of Sale Orders
• Order expediting by liaising with other Crane Authentication facilities.
• Reporting on Sales Orders
• Complies information of Open and Closed Sales Orders Multiple times a day
• Enters report information into a customer portal
• Reviews for 100% accuracy
• Following Standard Operation Procedures (SOPs) for US Customer Care Team & Internal Partners the department.
• Monitoring key account(s) tracking &ordering system information to ensure a quality experience
• Maintains customer confidence and protects operations by keeping information confidential

Education:

• High school diploma or equivalent.

Experience:

• 1 2 years of data entry experience or related office experience.

Certifications/Licenses:

• None

Knowledge, Skills, and Abilities

• Organization skills to successfully work to strict deadlines, prioritize workload, and work under pressure
• Flexibility to accommodate ever-changing working environment and demands placed upon it
• Excellent Communication skills with the ability to communicate at ease across all organizational levels
• Thoroughness and the ability to work accurately by paying close attention to detail quickly
• Typing 40+ Words Per Minute & Excellent I.T (Information Technology). Skills Word, Excel, Outlook etc.
• Maintain company and customer confidentiality
• Possess a positive, professional, can-do attitude
• Must be able to fit into a culture where teamwork, empowerment and dedication is of utmost importance.

Crane Authentication is part of Crane NXT

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. Crane NXT has approximately 5,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.

We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law.

We receive a high number of applications, so apologies if we are unable to provide specific feedback. If we feel you are a fit for the role, we'll be in contact.