Working hours (flexible schedule depending on Line Manager's arrangement, fixed day off on Sunday):
- Monday – Friday: 8:00 AM – 6:00 PM
- Saturday: 8:00 AM – 6:00 PM (not fixed). If working on Saturday, employees will be entitled to one compensatory day off on any weekday from Monday to Friday.
Location: 6 Thang Long Street, Ward 4, Tan Binh District, Ho Chi Minh City
Responsibilities:
- Provide full tracing service for customers and other DHL stations by investigating undelivered, returned, misrouted, delayed, lost and damaged shipments (different kinds of service incidents)
- Handle and respond to all tracing enquiries confidently and knowledgeably in accordance with the global CS process, creating a win-win outcome for the customers and for DHL.
- Demonstrate professionalism and deliver best-in-class customer service to all internal and external customers
- Highlight areas for improvement with suggested solutions to improve DHLs procedures, technology and service so as to positively enhance our customers experience with DHL
- Assist the Customer Care Supervisor (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff
Requirements:
- Minimum 5 years of Customer Service experience in the service industry.
- Strong English speaking skills are required to support and consult with foreign customers.
- Proven ability to handle and resolve customer issues and complaints effectively.
Benefits
- Gross salary: 15.000.000 - 17.000.000 VND
- 13th month salary bonus (pro-rated)
- Full SHUI
- Strong career support & lots of opportunities in an international environment
- Professional coaching & feedback culture
