YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company in the world A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect, the better life will be on our planet. Do you want to make a difference Then come to our Insanely Customer Centric Team and become a Certified International Specialist!
YOUR TASKS:
Role Purpose: Provide end to end tracing services to customers, DHL stations, and the network in accordance with global and regional service standards and process and contribute towards the achievement of the organization's goals and objectives.
. Provide full tracing service for customers and other DHL stations by investigating undelivered, returned, misrouted,delayed, lost and damaged shipments (different kinds of service incidents)
. Handle and respond to all tracing enquiries confidently and knowledgeably in accordance with the global CS,process, creating a win-win outcome for the customers and for DHL
. Demonstrate professionalism and deliver best-in-class customer service to all internal and external customers
. Highlight areas for improvement with suggested solu tions to improve DHL's procedures, technology and serviceso as to positively enhance our customers experience with DHL
. Assist the Customer Care Supervisor (if applicable) to carry out relevant CS orientation/training programs for new orexisting CS staff
YOUR PROFILE:
. Diploma in Business (preferable) or equivalent
.5 years experience in Customer Service in service-related industry, handling and resolving customers issues and complaints
.Language: Vietnamese & English (fluent written and spoken)
. Substantial experience in customer service within a call center environment along with experience in complaints and claims handling in a service environment
. Excellent spoken and written language skill with a confident, professional and positive demeanor
. Excellent interpersonal skills and relates well with customers and co-workers from all levels
OUR OFFER:
.Multifarious benefit programs.
.Strong career support & lots of opportunities in an international environment.
.Training: both online and offline with Global DHL Standards.
.Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
.Working together based on DHL values of Respect and Results.
.Diverse engagement activities under Best Day Everyday - our Health & Well-being program.
.Employee hobby clubs, sports championships.
Do you see a personal challenge in these versatile and responsible tasks Then apply now! We look forward to receiving your application!
