Customer Service 10M-12M HCM Q12

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Job Description

Job Description

Receive and handle customer inquiries via phone, email, live chat, and messaging platforms.
Support customers with issues related to the travel application.
Provide accurate information regarding products/services, policies, and terms of use.
Assist customers with service changes, refunds/cancellations, and complaint handling.
Ensure excellent customer experience through fast, professional, and friendly responses.
Escalate special or critical cases to management when necessary.

Job Requirements

High school diploma or above; experience in Call Center or Customer Service is an advantage.
English proficiency: 100% English working environment. English test required during the interview.
Proficient in basic computer skills (Email, Excel, Word) and able to work on multiple systems simultaneously.
Good communication skills with flexible problem-solving ability.
Customer-oriented mindset, calm and professional under pressure.

Salary & Benefits