Customer Service 10-12M FLIGHT TICKET

We are looking for a Customer Service Executive to support users of a Flight Ticket Application. The role involves handling customer inquiries and resolving travel-related issues through multiple communication channels while delivering an excellent customer experience in a 100% English-speaking environment.

• Act as a liaison between customers and partners to handle inquiries with light to medium complexity via inbound/outbound calls, email, chat, and messaging.
• Support customers with travel-related issues including:
• Flight modifications
• Cancellations & refunds
• Complaints and service inquiries
• Additional travel advice
• Provide accurate, complete, and timely information using internal tools, processes, and guidelines.
• Escalate and update serious or exceptional cases promptly.
• Ensure a high level of customer satisfaction and positive user experience.
• Continuously update knowledge related to products, policies, and customer service procedures.

• High school diploma or equivalent (college major related to Tourism, Hospitality, or Customer Service is an advantage).
• Fluent English in speaking, listening, reading, and writing (100% English working environment).
• At least 6 months of experience in Customer Service or related roles.
• Good communication skills, problem-solving mindset, and customer-oriented attitude.
• Willingness to work rotating shifts (24/7).

Total Monthly Income:VND 11,000,000 13,000,000

Breakdown:

• Base Salary: VND 8,000,000
• Meal Allowance: VND 500,000
• Voice Allowance: VND 1,000,000 (for inbound handling)
• Night Shift Allowance: 30% of base salary
• Monthly KPI Bonus: VND 900,000 1,200,000 (based on performance)
• 100% salary during 2-month probation

Additional Benefits:

• Social insurance & health insurance as per Labor Law
• 24/7 accident insurance
• 14 annual leave days
• 13th-month salary
• Annual health check-up
• Professional, dynamic working environment with clear career development opportunities

• 5 working days/week (2 days off, flexible)
• Rotating shifts 24/7 (shift rotation once per month, up to 3 consecutive months of night shift)

Day Shifts:

• 07:00 16:00
• 09:00 18:00
• 12:00 21:00
• 13:00 22:00

Night Shifts:

• 19:00 04:00
• 20:00 05:00
• 21:00 06:00
• 22:00 07:00

QTSC Building 1

No. 14 Street, Tan Chanh Hiep Ward,

District 12, Ho Chi Minh City