Customer Security Supervisor

2-4 Years

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Early Applicant

Job Description

Job Summary

Work location: AEON MALL Da Nang Thanh Khe (Da Nang), AEON MALL Thanh Hoa (Thanh Hoa), AEON MALL Ha Long (Quang Ninh)
Working time: Work in Shift
Report to: Site Manager.

What You Do

Manage and supervise the activities of the customer service and trolley staff
Plan training, evaluate work performance and propose process improvements
Coordinate with relevant departments to handle feedback, lost items and arising situations
Ensure service quality at the information desk, trolley area and customer contact points
Make periodic reports on service quality and team performance

What We Require

College degree or higher in Customer Service, Administration, Tourism, Restaurant Hotel or related
Have at least 2 years of experience in a similar position, preferably working at a shopping mall, supermarket or hotel
Communication skills: Use polite language, gentle gestures, friendly eyes.
Good situation handling and team management skills.
Proficient in office software (Word, Excel, PowerPoint)
Priority is given to candidates with good communication skills in English or Japanese