PRIMARY PURPOSE: To support Molex plants handling with quality issues in customers, maintain customers relationship and satisfaction
DUTIES & RESPONSIBILITIES:
- To maintain and improve customer satisfaction with respect to quality activities
- To maintain customer relationship and customer satisfaction through fast response and good technical support
- To provide leadership and technical expertise in resolving quality issue:
Interact with customer, understand their needs and execute programs that will address these needs. Programs include:
- Attending to complain onsite customer locations
- Arranging/preparing entities/accompany customers to manufacturing sites for validation/audits.
- Collaborate, drive manufacturing entities worldwide across departments to achieve product quality and customer satisfaction
- Failure analysis of product/process that customer complaint; visit customers for proactive support and understanding
- Nonconforming products control and disposition (Buy and resale parts) management
- assess/negotiate/engage external contractor for manpower for sorting and rework at customers/hub locations.
- supervise sorting/rework at customers/hub locations
- decision/collaboration with manufacturing plants to balance capability of site sorting process vs RGA to manufacturing plant in relation to minimize the sorting cost and prevention of customer's line down
- Prepare, review and submit 8D report and corrective actions as required by customers.
- Participate in FMEA for new products
- Develop and implement of quality system and procedure to communicate and work with customers to meet our expectation and needs
- Co-ordinate with customer on the return of defective parts
- Response to customers technical inquiries in a proactive, timely and effective manner to prevent customer dissatisfaction.
REQUIREMENTS:
- Good knowledge in engineering and quality
- Good knowledge at manufacturing processes
- Knowledge and skills in FMEA, Global 8D, QC tools, SPC and other QA/QC related skills.
- ISOs, RoSH, SAP
- At least 4 years experiences in manufacturing companies (In there, 3 years of equivalent experience)
- Good English
