At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Responsibilities
- Quality Issue Resolution: Assists in addressing customer-related quality issues by gathering information and working with senior team members to provide timely responses.
- Customer Communication: Provides customer contact support for basic quality matters, following established protocols and escalating complex issues appropriately.
- Process Participation: Participates in customer quality activities including data collection for audits and evaluations under supervision. Quick response to customer's issue and visit customers regularly to develop good relationship.
- Basic Analysis: Supports the team in identifying customer needs and documenting feedback that may lead to quality improvements.
- Participates in cross-functional teams to drive continuous improvement.
- Coordinate the sorting activities with regards to quality defect by meeting customer requirements, preparing product defect report and providing quality training to subcontractor to satisfy customer expectations.
- Monitoring complaint processing (processing time, response time, content of 8D reports and effectiveness of corrective actions) and report to manager.
- Monitor customer scorecards and definition of actions by negative trend.
Job Requirements
- Bachelor's Degree in Engineering
- Very good quality background
- Knowledge in QC Tools such as SPC, FMEA, Control Plan, etc.
- Knowledge in IATF16949 and ISO9000 requirements
- Good communication and negotiation skills
- Presentation skills
- Good English knowledge, verbal and writing
- Independent working behaviour
- Ability taking decisions
- Social competence
- Team worker
- Travel willingness
- Excellent negotiating skills
What Your Background Should Look Like
Generally requires Bachelors degree in appropriate field or local equivalent with a minimum of 3 years of progressively responsible professional level experience
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
