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Job Overview
Customer Issue Support: Responds to routine customer quality inquiries and concerns in collaboration with Manufacturing Quality, ensuring basic customer service standards are met.
Job Responsibilities
- Quality Issue Resolution: Assists in addressing customer-related quality issues by gathering information and working with senior team members to provide timely responses.
- Customer Communication: Provides customer contact support for basic quality matters, following established protocols and escalating complex issues appropriately.
- Process Participation: Participates in customer quality activities including data collection for audits and evaluations under supervision. Quick response to customer's issue and visit customers regularly to develop good relationship.
- Basic Analysis: Supports the team in identifying customer needs and documenting feedback that may lead to quality improvements.
- Participates in cross-functional teams to drive continuous improvement.
- Coordinate the sorting activities with regards to quality defect by meeting customer requirements, preparing product defect report and providing quality training to subcontractor to satisfy customer expectations.
- Monitoring complaint processing (processing time, response time, content of 8D reports and effectiveness of corrective actions) and report to manager.
- Monitor customer scorecards and definition of actions by negative trend.
Job Requirements
- Minimum Bachelor's Degree
- Minimum 3 years of customer quality background
- Knowledge in QC Tools such as SPC, FMEA, Control Plan, etc.
- Knowledge in IATF16949 and ISO9000 requirements
- Good communication and negotiation skills
- Presentation skills
- Good English knowledge, verbal and writing
- Flexible and loadable
- Independent working behaviour
- Ability making decisions
- Social competence
- Team worker
- Knows how to drive and with valid driver's license
- Willingness to travel both domestically and internationally
- Excellent negotiating skills
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
