Who we are
At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next.
This isn't a place to get just a job. Here, you get a career for life. It's a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results for our customers, for our people and for the planet.
Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.
Our Values
We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.
With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next.
Awards
FedEx has consistently ranked among the top 20 in the World's Most Admired Companies report, published in FORTUNE magazine, since 2001
Ethisphere named FedEx as one of World's Most Ethical Companies in 2023.
What you will do
- Provide comprehensive financial services to customers, including account management, credit advice, collection and payment solutions.
- Analyze customer financial needs and develop tailored solutions to meet those needs, ensuring a high level of customer satisfaction.
- Manage customer accounts, keeping accurate records of transactions, payments, and any financial arrangements.
- Work closely with the sales and customer service teams to identify opportunities for financial service enhancements and to resolve any customer issues related to billing or payments.
- Educate customers on financial products and services, including the benefits and risks associated with each, to empower them in their financial decision-making.
- Stay abreast of the latest trends and regulations in the financial services industry to provide informed advice and services to customers.
- Collaborate with the finance department to streamline billing and payment processes, ensuring efficiency and compliance with financial policies and regulations.
- Performs other duties as assigned.
You will be a great fit if you
- 2 to 3 years of experience in customer financial services, banking, or related roles
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field strongly preferred
- Knowledge, Skills and Abilities
- Excellent communication and interpersonal skills, with the ability to explain complex financial concepts in simple terms.
- Project management skill
- Influencing & persuasion skill
- Proficiency in financial software and systems and Microsoft Office Suite.
- Detail-oriented with strong analytical and problem-solving abilities.
- Ability to handle confidential information with discretion and integrity.
- Customer-focused with a passion for delivering exceptional service and building positive relationships.
- Honesty and creatively work with less supervision
- Good English written and verbal
