VinFast is a pioneering electric vehicle (EV) company committed to revolutionizing the automotive industry with sustainable and innovative mobility solutions. As a leading player in the EV market, VinFast is dedicated to delivering high-quality, cutting-edge electric vehicles that redefine the driving experience. Our team comprises passionate professionals driven by a shared vision of creating a greener and more sustainable future through innovation, technology, and excellence
About The Role
We're looking for a
Customer Financing Product Specialist to help make VinFast products more accessible through smart, customer-friendly financing solutions. In this role, you'll own the day-to-day performance of our financing products, work closely with sales and partners, and ensure customers have a smooth experience from application to purchase.
You'll sit at the intersection of
product, finance, and customer experience, helping remove affordability barriers and drive adoption of our e-scooters.
Key Responsibilities
- Manage and optimize customer financing options (installment plans, loans, BNPL, leasing, etc.) for e-scooter purchases
- Act as the subject-matter expert for financing products across sales, customer support, and retail partners
- Support customers by explaining financing terms, eligibility, and application processes clearly and accurately
- Work closely with financing partners, banks, or fintech providers to ensure smooth operations and issue resolution
- Monitor financing performance metrics (approval rates, conversion, drop-offs, defaults) and propose improvements
- Collaborate with Product and UX teams to improve checkout and financing journeys (online and offline)
- Train sales teams and dealers on financing products and best practices
- Ensure compliance with financial regulations, consumer protection rules, and internal policies
- Collect customer feedback and market insights to support new financing product launches
Requirements
Qualifications
- Bachelor's degree in Business, Finance, Economics, or a related field
- 24 years of experience in financing products, fintech, consumer lending, or retail finance
- Strong understanding of consumer financing concepts (interest rates, credit checks, repayment terms)
- Experience working with external financial partners is a plus
- Customer-focused mindset with excellent communication skills
- Comfortable working cross-functionally with Sales, Product, Finance, and Operations
- Detail-oriented, data-driven, and able to manage multiple stakeholders
By sending your application and continuing to communicate with us via this email address, you confirm that you have read Vingroup's Personal Data Protection Policy (Policy) published on the website: https://vinfast.vn/privacy-policy/ , agree to the contents of the Policy, and consent to our processing of your personal data in your application according to the legal regulations on personal data protection. To all recruitment agencies: VinFast does not accept agency resumes. Please do not forward resumes to our careers alias or other VinFast employees. VinFast is not responsible for any fees related to unsolicited resumes.
