Develop CX solutions and recovery strategies, backed by data-driven diagnosis of pain points and root causes, to improve customer satisfaction and retention
Drive end-to-end implementation of CX initiatives, ensuring timely delivery, clear ownership, and issue resolution
Establish tracking frameworks to monitor initiative impact, ensure SLA adherence, and drive continuous improvement
Align cross-functional teams and deliver clear updates to management on progress and outcomes
Requirement
At least 2 years of relevant work experience in Customer Experience/ Consulting/ Ecommerce or related fields
Strong customer centric mindset with solid business acumen
