Role Purpose:
We are looking for a Customer Development Supervisor for the Healthcare Channel Marketing Team. The role focuses on developing, managing, and nurturing customer relationships through CRM, Telemarketing programs and Nutrition Call Center while leading a team of customer operations staff to support key nutrition brands in the healthcare channel (hospitals, clinics, pharmacies).
Reporting Line
Reports directly to the Customer Development Manager
Key Responsibilities:
- Develop and execute short- and longterm customer management, development, and loyalty plans aligned with the Marketing strategy.
- Identify new customers and manage existing loyal customer groups within the healthcare channel.
- Participate in building the annual AOP: customer targets, budget planning, and execution roadmap.
- Implement and supervise Telemarketing and CRM programs to enhance customer satisfaction and engagement.
- Lead, assign tasks, and oversee a team of 1020 Customer Development Operators to ensure performance, efficiency, and onbudget execution.
- Build and maintain customer data systems; analyze feedback and consumer behavior to provide timely improvement recommendations.
- Train, coach, and support the development of the customer operations team.
- Handle additional tasks as assigned by the Head of Customer Development.
Basic Qualifications
- Bachelor's degree in Business Administration, Economics, Marketing
Experience
- 12 years of experience in a similar role within FMCG, food, dairy, or multinational corporations.
- Experience in customer development, customer care, or CRM programs.
- Knowledge of FMCG/food categories/nutrition and healthcare channel is a strong plus.
Skills
- Strong analytical & planning skills (especially CRM planning).
- Good communication, presentation, and negotiation skills.
- Creativity and continuous improvement mindset.
- Leadership and coaching capability to manage frontline customer operations staff.
*** Please note that only qualified profiles will receive a reply and be contacted for an interview due to the large number of applications Vinamilk receives. Thanks for your attention and application!
